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These terms govern all orders placed on printhq.eu. By placing an order you accept them. Please read them before ordering — the short version: we print exactly what you send us, custom-made products cannot be returned like off-the-shelf goods, and if we make a mistake we will make it right.
printhq.eu is operated by HCOM Capital SRL, registered in Bucharest, Romania, trade registry no. J40/0000/2026, fiscal code RO00000000 ("printHQ", "we"). You can reach us at contact@printhq.eu.
These terms apply to all orders for custom-printed products placed through printhq.eu by consumers and businesses within the European Union and the other countries listed at checkout. We may update these terms; the version published at the time of your order applies.
Your order is an offer to purchase. The contract is concluded when we confirm your order by email. We may decline orders — for example where artwork is unlawful, infringes third-party rights, or cannot be printed to an acceptable standard — in which case any payment received is refunded in full.
For bank-transfer orders, production begins once your payment arrives. For all orders that require print files, production begins once we have received usable artwork.
All prices are shown in the currency indicated at checkout. Prices are recalculated and confirmed server-side before payment — the amount confirmed at checkout is the amount charged. Accepted payment methods are shown at checkout (card, bank transfer, and cash on delivery in selected countries; a cash-on-delivery fee applies where indicated).
You retain all rights to the files you upload. By uploading, you grant us a licence to use the files solely to produce and deliver your order.
You confirm that you hold the necessary rights to everything in your files and that the content is lawful. We do not review content for rights clearance and you indemnify us against third-party claims arising from your artwork.
We print files as supplied. Colour deviations that are typical for the printing process (in particular RGB→CMYK conversion), and minor cutting tolerances, are not defects. Our free file check flags common technical issues but does not replace your responsibility for content, spelling and layout.
Estimated production and delivery times are shown at checkout and in your order confirmation. They are estimates, not guaranteed dates, unless we expressly agree otherwise in writing. Delivery is to the address you provide; please make sure it is accurate.
If a delivery fails because of an incorrect address or repeated non-collection, we may charge the additional shipping cost for a new delivery attempt.
Custom-printed products are made to your specifications and personalised to you. Under Art. 16(c) of Directive 2011/83/EU (and the corresponding national laws), the 14-day right of withdrawal does not apply to such goods. This means custom prints cannot be returned simply because you changed your mind.
For any non-personalised items we may sell, the statutory 14-day withdrawal right applies from the day you receive the goods. To exercise it, write to contact@printhq.eu.
None of this limits your statutory rights in respect of defective goods — see section 8.
You have a statutory guarantee of conformity of two years. If your order arrives damaged, misprinted, or materially different from what you ordered due to our error, contact us at contact@printhq.eu within 14 days of delivery, ideally with photos. We will reprint at our cost or refund you — your choice where the law provides one.
Errors contained in the print files you supplied (spelling, layout, low resolution, wrong colour mode) are not defects on our part.
We are liable without limitation for intent, gross negligence, and injury to life, body or health. For ordinary negligence we are liable only for breaches of essential contractual obligations and up to the foreseeable damage typical for this kind of contract. Mandatory statutory liability (including consumer rights) remains unaffected.
These terms are governed by the law of Romania. If you are a consumer, the mandatory consumer-protection rules of your country of residence remain applicable.
The European Commission provides an online dispute resolution platform at https://ec.europa.eu/consumers/odr. We are not obliged and do not undertake to participate in dispute resolution before a consumer arbitration board.